Customer Support Agent
SuperDial
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Make 50–100 outbound calls per day to healthcare organizations to verify provider or operational information
- Follow a structured calling workflow to gather required data and ask targeted verification questions
- Schedule follow-up calls, callbacks, or escalations as needed
- Enter accurate, complete notes into our CRM and internal systems
- Maintain high attention to detail and data accuracy across all interactions
- Communicate professionally and clearly with external offices on behalf of SuperDial and our clients
- Identify any issues or discrepancies and escalate appropriately
- Meet daily and weekly productivity goals for call volume and accuracy
Requirements
- 1+ year of experience in a call center, healthcare operations, customer support, or similar role
- Comfortable making high-volume outbound calls
- Clear, polite, and professional communication skills on the phone
- Highly organized, reliable, and detail-oriented
- Ability to follow scripts and structured processes while engaging naturally
- Fast learner who can pick up new systems quickly
- Experience calling healthcare organizations or working in RCM, patient access, scheduling, or medical office support is a plus
Benefits
- Opportunity to grow into team lead or QA roles as the team scales
- Mission-driven culture focused on speed, truth-seeking, and operational excellence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
professional communicationattention to detailorganizational skillsreliabilitypolitenessnatural engagementfast learner