Customer Care Specialist
SuperCare Health (USA)
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
- Maintains open communication with patients/clients and referral sources
- Responds to patient/client questions and problems
- Services walk in customers as needed
- Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
- Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
- Verifies medical necessity with physician
- Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
- Verifies payer, obtains authorization, expiration date
- Verifies patient demographics and prior equipment usage with patient
- Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
- Enters data and each order (new or otherwise) in system accurately and in a timely manner
- Processes closet and on call orders as received
- Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
- Process orders to shipping or dispatching for Technician or RT deliveries
- Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
- Attends all departmental meetings, company meetings, and in-services
- Reports to work daily and is ready to work at the scheduled start time
- Works Saturday assignment as needed or scheduled
- Performs any other duties that may be requested by supervisor or management
- Understand and adheres to all of SuperCare Health company policies
- Maintain a professional safe and clean work environment.
Requirements
- Experience with Medical Supply Company
- Knowledge of diagnosis and Medical terminology
- Excellent Customer Service skills
- Detail oriented
- Previous Management/Supervisor or Lead experience
- Proficiency in Microsoft Word, Outlook, and PowerPoint
- Experience in healthcare, medical and/or HME industry (preferred)
- Strong organizational skills and detail oriented
- Bilingual Spanish Preferred
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminologydata entryorder processinginsurance verificationauthorizationpatient demographicsmedical necessity verificationdocumentation gatheringcustomer order managementdetail orientation
Soft skills
customer serviceorganizational skillscommunicationproblem-solvingleadershipattention to detailprofessionalismteam collaborationadaptabilitytime management