Artificial Intelligence

• Shape the way we communicate and support our customers through our AI Agents—both chat and voice —across multiple channels and partners.
• Own all things related to AI Agent communication, training, and experimentation, including playbook creation for both text-based chat flows and voice conversational design.
• Collaborate directly with cutting-edge AI partners to create and optimize playbooks that ensure customers receive clear, helpful, and consistent support regardless of whether they're chatting or calling.
• Monitor and analyze Chatbot performance (CSAT, resolution rates, deflection), identifying opportunities to improve resolution and customer experience.
• Build clear documentation and escalation paths for when AI self-service cannot fully resolve a customer issue.
• Analyze bot feedback and performance trends to identify key drivers of satisfaction and friction.
• Translate feedback into actionable recommendations for AI product, operations, and support.

AI Support Experience Specialist

AI Agent Support Experience Manager

Bilingual Outbound Sales Agent, French & English

Director, Autonomous AI and Analytics

Co-Founder & CEO – AI RIA Compliance