IT Support

• Provide L1 support for hardware and software needs through a ticketing system
• Resolve issues for team members via slack or in person
• Track issues and resolutions
• Guide team members through the troubleshooting process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems in service management software
• Pass on any feedback or suggestions by team members to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Assist in management of identity and access management in accordance with established policies and procedures
• Identify the optimum solution based on the issue and details provided by team members

IT Helpdesk Intern

IT Support Specialist

IT Support Specialist

Technical Customer Support Specialist

Lead IT Infrastructure & Platform Manager – Murex SME