Customer Success Manager

• Aggregate data, develop reports, track key metrics, identify trends, and derive meaningful insights into the performance of our digital assets (daily, weekly, monthly quarterly annually).
• Work closely with the Client Journey delivery teams to track optimizations, align on success measures, and test strategy for gaining insights and performance impacts.
• Analyze data, derive insights to formulate recommendations into area for opportunity to improve performance of our omni-channel sales platform (digital assets, upstream, and downstream processes).
• Actively partner with key stakeholders across functional teams to derive insights on how upstream, midstream, and downstream variables impact performance of our omni-channel experiences.
• Work with cross functional teams to influence and negotiate prioritization of optimizations identified, taking on ownership to track them through to completion.
• Present your finding and share your recommendations across various forums and levels of leadership.
• Act as a liaison across functional teams ensuring appropriate stakeholders are engaged and there is the right level of awareness to effectively drive outcomes.
• Maintain your own backlog of opportunities identified, prioritizing based on highest value to our client and our business.
• Partner with analytics to obtain data, key metrics, provide needs using your influence to prioritize deliver.
• Assist in the development of volume forecasts and defining targets.

Client Journey Success Manager – Contract

Customer Success Manager