Consultant

• Represent Group Wealth Operations on projects and change initiatives that impact business operations. This includes, for example, large-scale process improvements, Digital Enterprise initiatives, regulatory changes and product changes with a primary focus on base contract document impacts.
• You’ll support any training and change management activities required to ensure successful project and initiative implementations.
• Manage a portfolio of continuous improvement (CI) initiatives and process redesign activities. Your portfolio will include projects of varying complexity across Group Wealth Operations with a primary focus on CIs for base contract documents.
• Work with business and program leaders to prioritize initiatives, develop new processes and refine best practice support needs.
• You’ll focus on improving quality, optimizing productivity and performance and generating capacity to grow the business.
• Manage plan sponsor and stakeholder relations to ensure project and initiative delivery expectations are specified and met.
• Bridge the gap between Operations and IT. You’ll relay and interpret business requirements and ensure those requirements are complete. This includes considering all end-to-end processes and communicating with all stakeholders.
• Be a change agent. You’ll train business teams on system changes, process improvements and project management tools. You’ll also lead change management activities.
• Define, build and execute the creation and maintenance of knowledge management content.
• Support our Savings/Accumulation and Payout Annuity tools and act as product owner for micro-automation tools. You’ll ensure the processes tied to those tools are effective. You’ll also be responsible for proper governance and risk management of the tools.
• Lead annual and repetitive operational activities. This includes, for example, activities related to annual RRSP deadlines, year-end readiness activities, external and internal audit support.

Senior Best Practice Consultant

Administrative Consultant – Group Benefits

Change Management Consultant