Analyst

• The Senior Suspense Analyst is responsible for reviewing, tracking, and resolving outstanding documentation or conditions required to finalize post-closing, complete investor delivery, and facilitate loan purchase processes.
• This role monitors suspense items issued by investors, agencies, and internal quality control teams, investigates root causes, and collaborates with closing, underwriting, and post-closing teams, as well as internal and external partners, to obtain missing information or correct deficiencies.
• The analyst maintains accurate logs of all suspense conditions, updates system notes in real-time, and ensures that suspense items are cleared within the required investor timelines to prevent penalties or purchase delays.
• The position requires strong knowledge of mortgage documents, closing packages, compliance requirements, and investor guidelines.
• Successful Suspense Analysts communicate clearly with internal partners and third-party companies, escalate issues when needed, and help identify recurring patterns to improve workflow and reduce future suspense rates.
• Additionally, the Senior Suspense Analyst serves as a liaison and point of contact for Summit with TPR firms and investors, ensuring timely resolution of suspense items and managing complex processes such as holdback releases, including 203k loans, while maintaining strong communication with branches, contractors, and escrow.

Senior Suspense Analyst – Conforming and Non-QM Products

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