Support Engineer

• Provide Level 1 and 2 support for eFX trading platforms and market data systems.
• Install, upgrade, and deploy internal and external tools to front-office users.
• Monitor and troubleshoot eFX application platforms and market data services.
• Review and analyze market data service usage and identify cost-saving opportunities.
• Maintain accurate inventories and control entitlement workflows.
• Train users and document technical and functional procedures.
• Manage incident and change reporting with sufficient detail for audit compliance.
• Collaborate with peers and management to improve monitoring and communication tools.

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