Solutions Engineer
Suger
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$100,000 - CA$140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudGoJavaScriptPython
About the role
- Work directly with customers to understand technical requirements and map workflows to Suger’s APIs and integrations
- Lead technical discovery, demos, walkthroughs, and proof-of-concept support
- Guide customers through onboarding, implementation, and go-live
- Troubleshoot API issues, investigate logs, validate configurations, and support escalations
- Collaborate with Engineering to reproduce issues and ensure clear technical handoffs
- Partner with Product and Customer Success to surface customer needs and influence the roadmap
- Create and maintain technical documentation, playbooks, and sample code
- Translate complex technical concepts for both technical and non-technical audiences
- Support Sales with technical alignment throughout the deal cycle
Requirements
- 4+ years in a Solutions Engineer, Solution Architect, or similar technical customer-facing role
- Ability to read and write code (JavaScript, Python, Go (plus), or similar)
- Experience debugging backend systems or cloud-based applications
- Clear communication skills with the ability to simplify technical concepts
- Comfort working directly with enterprise engineering teams and business stakeholders
- Experience supporting both pre-sales and post-sales activities
- Bonus: exposure to cloud marketplaces, SaaS billing, metering, or revenue platforms
Benefits
- Competitive compensation and equity plan.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptPythonGoAPI troubleshootingbackend systems debuggingcloud-based applicationstechnical documentationsample code creationworkflow mappingproof-of-concept support
Soft skills
clear communicationsimplifying technical conceptscollaborationcustomer onboardingtechnical discoveryproblem-solvinginfluencing roadmapcustomer needs assessmenttechnical alignmentstakeholder engagement