• Ensure Stryker’s Vocera solutions are properly and effectively deployed
• Document and manage customer issues
• Monitor and respond to customer inquiries
• Collaborate within the company, escalating issues and engaging others to solve complex problems
• Review product documentation prior to new releases
• Report product defects and enhancement requests
• Identify and advocate product supportability requirements

Requirements

Bachelors in Computer Science required
2 years experience in external, customer facing technical support role or similar relevant experience
Certifications such as MCSA, RHCSA, CCNA, SIP, and Network+ are desirable
Training or experience with MS Windows, Red Hat Enterprise Linux (RHEL)
Demonstrated experience in server virtualization technologies like VMware or Microsoft Hyper-V
Training or experience with authentication protocols (LDAP, 802.1x), SSL/TLS, and PKI
Demonstrated experience with Wireshark and other data gathering tools
Training or experience with VoIP systems: Cisco Call Manager, Asterisk, and Freeswitch

🔍 ATS Optimization Keywords
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Hard Skills

server virtualization
authentication protocols
SSL/TLS
PKI
Wireshark
VoIP systems
Cisco Call Manager
Asterisk
Freeswitch
MS Windows

Soft Skills

customer support
problem solving
collaboration
communication
issue management

Certifications & Qualifications

MCSA
RHCSA
CCNA
SIP
Network+

Technical Support Engineer

Technical Support Engineer

Technical Support Representative I

Technical Support Engineer

Technical Support Specialist