Program Manager

• Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes, regularly reviewing them for relevance and effectiveness.
• Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions.
• Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement.
• Lead initiatives to optimize seller tools and processes (e.g., Salesforce, Ironclad, Tableau) to enhance efficiency and effectiveness.
• Partner with internal communications and operations teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers.
• Collaborate with Sales Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions.

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