Customer Support

• Provide initial support to end users.
• Assist, demonstrate and support clients through the problem-solving process.
• Ask questions to determine the nature of the problem or find root cause.
• Escalate complex issues/concerns appropriately.
• Respond to queries either in person, over the phone, or via email from clients.
• Train users on how applications function in group and webinar formats.
• Follow up with clients regularly until issues have been resolved.
• Document appropriately the initial queries and subsequent actions taken.

Client Support Specialist

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Advanced Application Support Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing