Customer Success Manager
Strada
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Florida, Illinois, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
- Build and maintain long-term relationships with customers to foster loyalty and satisfaction.
- Serve as the main point of contact for client inquiries, concerns, and feedback.
- Analyse customer data and behaviour to identify trends and opportunities for improvement.
- Develop and implement CRM strategies to enhance customer engagement and retention.
- Collaborate with sales, marketing, and product teams to align customer strategies with business goals.
- Monitor and report on customer satisfaction metrics and KPIs.
- Manage CRM systems and ensure data accuracy and integrity.
- Lead initiatives to personalize customer interactions and improve service delivery.
Requirements
- Proven experience in Customer Success, Account Management, or SaaS implementation
- Strong understanding of SaaS business models and customer lifecycle
- Excellent communication and relationship-building skills
- Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
- Analytical mindset with the ability to interpret customer data and trends
- Ability to manage multiple accounts and prioritize effectively
- Bachelor’s degree in business, Technology, or related field
Benefits
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM strategiescustomer data analysiscustomer engagementcustomer retentiondata accuracyKPI monitoring
Soft skills
communication skillsrelationship-buildinganalytical mindsetprioritization