Vice President

• Lead broadband service operations across all active markets
• Own end-to-end service delivery performance including uptime, SLAs, and customer support outcomes
• Ensure operational readiness and seamless transition of new service areas from construction to active operations
• Recruit, train, and manage regional teams including field techs, NOC staff, and operational supervisors
• Oversee installation, activation, and ongoing support workflows
• Implement and optimize tools that are used to manage the network
• Partner with Engineering, Construction, and Finance teams to align deployments with staffing, systems, and budget planning
• Develop scalable operational frameworks to support expansion from tens of thousands to hundreds of thousands of customers

Vice President – Broadband Services

Vice President – Emerging Technologies

Regional Vice President – Network Performance

Regional Vice President, Contracting