Stickeroo

Customer Service Associate

Stickeroo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Working remotely from your home office as part of StickerYou Inc.’s Customer Care team.
  • Responsible for increasing and driving customer satisfaction, loyalty and retention by answering customers’ inquiries quickly while managing a high volume of transactions.
  • Taking action for on-hold items in PrintShop as appropriate and informing customers.
  • Emailing customers as needed, adding notes as needed + updating statuses on orders.
  • Using Adobe Acrobat to add text on images to show size examples for customers.
  • Investigate missing, incorrect and/or incomplete orders using the available information.
  • Communicating with Customers via Email and our Live Chat platform.
  • Establish customer loyalty and retention by responding to quickly and respectfully.
  • Collaborate with the production department regarding customers' orders, trending issues, and quality concerns.
  • Brainstorm strategies to improve outward communication, gain actionable insight on customer issues and increase employee morale.
  • Communicate openly with management about concerns regarding processes, user experience, software and/or employee issues.
  • Provide solutions that maintain customer satisfaction and follow established policies.
  • Tag customer inquiries to accurately monitor trends and develop customer-centric strategies.
  • Complete special projects when assigned or given by the Customer Care Team Lead.

Requirements

  • Available to work Monday - Friday, 9am EST - 5pm EST OR 10am EST - 6pm EST with some weekend coverage ideal
  • 1+ years of work experience in a customer care role, or similar experience such as printshop, agency, or retail settings.
  • Live Chat/Online support help experience
  • High proficiency in Google Workspace and HelpScout
  • Proven track record hitting and exceeding KPIs and assigned targets
  • High proficiency in PC/Windows operating system
  • A high level of proficiency in both written and spoken English.
  • Proficient in Adobe Creative cloud (PhotoShop, Illustrator) and Acrobat Reader
  • Bonus: Experience in the graphic arts, printing, project/account
Benefits
  • Fast-changing environment with ample learning and growth opportunities
  • Growing a global Canadian brand
  • Strong corporate vision to make small companies “Better”
  • Ability to serve a large variety of small and medium-sized businesses
  • Canadian company with local manufacturing thereby supporting our local economy
  • Experience with cutting edge e-commerce and customization technology
  • Stickers!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer carecustomer satisfactioncustomer retentionorder managementproblem solvingcommunicationKPI trackingproject management
Soft skills
interpersonal skillscollaborationstrategic thinkingopen communicationcustomer-centric approach