Operations

• Disciplinary and professional leadership of a customer service team of approximately 10–15 employees
• Establishing, managing and strategically developing the teams, and driving team performance
• Active stakeholder management and close collaboration with other departments
• Ensuring qualitative and quantitative targets with a focus on customer satisfaction
• Organizing and coordinating day-to-day operations and initiating process and product improvements
• Taking responsibility for projects such as system implementations and process optimizations

Team Manager Service Operations

Operations SME

Sachbearbeiter Operations, Notfallhotline

Associate Director of Operations

Central Operations Manager