Application Engineer

• Deliver escalation services for the most complex/problematic CRIMS technical, functional, and operational issues.
• Provide deep CRIMS, domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities.
• Handle the most “sensitive” issues related situations that affect the perception of how CRD resolves customer problems
• Management level thinking, demonstrate perceptive skills of situations, can see the larger picture of issues.
• Meet quarterly with CRD Product Engineering to provide feedback on significant operational and support issues and prioritize NFRs into Product/Eng.
• Package issues, work to date and associated information for efficient escalation to Engineering, Product Management or both.
• Act as the entry point for new product introduction to SaaS infrastructure and provide feedback to possible deployment and operations issues.

Application Support Engineer – AVP

Senior Application Engineer