State Street

DLP Platforms Technical Support Lead

State Street

full-time

Posted on:

Location Type: Office

Location: Quincy • Massachusetts • 🇺🇸 United States

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Salary

💰 $100,000 - $160,000 per year

Job Level

Senior

Tech Stack

Cyber SecurityLinux

About the role

  • Oversee the technical support team responsible for maintaining, troubleshooting, and optimising Data Loss Prevention systems
  • Ensure timely resolution of support tickets and adherence to SLAs
  • Tune and upgrade system components, following internal testing and change management processes
  • Work with key stakeholders and vendors to implement new DLP capabilities
  • Conduct root cause analysis for recurring issues and implement preventive measures
  • Act as an escalation point for complex technical issues related to DLP platforms
  • Partner within Cyber Fusion Centre teams to ensure DLP platforms meet operational needs

Requirements

  • 7+ years of experience in IT support, cybersecurity, or a related field
  • Deep understanding of DLP technologies
  • Strong skills managing application deployments, configurations and updates running on Linux (RHEL)
  • Understanding of current data protection, information security and cyber security practices
  • Experience in financial services may be beneficial
  • Security certifications may be beneficial (e.g., CompTIA CASP+, GSEC or similar)
Benefits
  • Generous medical care
  • Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
  • 401K retirement savings plan with company match
  • Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
  • Access to Employee Assistance Program
  • Incentive compensation including eligibility for annual performance-based awards
  • Eligibility for certain tax advantaged savings plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Data Loss Preventiontroubleshootingsystem optimizationroot cause analysisapplication deploymentsLinuxconfigurationsupdates
Soft skills
team managementstakeholder engagementproblem-solvingcommunication
Certifications
CompTIA CASP+GSEC