Consultant

• Develop and manage detailed transition plans for systems, vendors, and operational processes.
• Coordinate onboarding, shadowing, and knowledge transfer activities between teams.
• Oversee the ramp-down of vendor services and ramp-up of internal capabilities.
• Manage integration of APIs, file transfer interfaces, and single sign-on systems between agency and vendor platforms.
• Ensure continuity of service during transition through dual-role staffing and risk mitigation strategies.
• Track and report on transition milestones, staffing readiness, and system performance.
• Identify and escalate operational and architecture gaps or duplication.
• Validate documentation, standard operating procedures, and runbooks for post transitions support.
• Conduct readiness assessments to confirm operational readiness.
• Serve as liaison between vendors, internal IT, and program leadership.
• Monitor service performance and ensure SLA adherence.
• Drive continuous operational improvements based on lessons learned.

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