Child Support Customer Service Front Line Manager
State of Florida
full-time
Posted on:
Location Type: Office
Location: Leesburg • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $49,793 - $60,232 per year
Job Level
JuniorMid-Level
About the role
- Managing a team of 8 operational staff
- Functioning as administrator, coach, and advisor and providing training to team members
- Working with the Service Center Manager to develop, implement and monitor operational plans
- Determining resource needs and shifting available resources to ensure the highest level of productivity
- Analyzing existing and new business requirements to determine gaps and provide solutions
Requirements
- Currently employed with the Florida Department of Revenue
- One year of experience working in the Child Support Program
- Two (2) years of on-the-job training, developing, monitoring and mentoring staff in an office environment
- Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- Paid parental leave
- 10 paid holidays annually
- Retirement savings
- Vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingmentoringconflict resolutioninterpersonal communicationproblem solving