State Collection Service, Inc.

Client Service Representative

State Collection Service, Inc.

full-time

Posted on:

Location Type: Office

Location: Madison • Wisconsin • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Act as the liaison between our internal employees and external clients to support them through account level transactions and updates.
  • Represent the company as a top service provider with a positive “can do attitude” and outstanding execution.
  • Timely and accurate completion of account level updates and transactions via various processes.
  • Meet and exceed department performance goals, including measurement deadlines and quality reviews.
  • Review information to be submitted to clients, checking for accuracy and completeness.
  • Develop professional business relationships with clients.
  • Communicate with internal and external customers regarding potential issues and solutions.
  • Complete special projects or work duties as directed by the manager.
  • Adhere to all applicable laws and company policies.

Requirements

  • Experience in a business to business, client-facing support function desirable.
  • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding.
  • Ability to work successfully in a fast-paced, deadline-oriented environment.
  • Strong organizational skills.
  • The ability to work on multiple tasks simultaneously.
  • Previous experience working within Finance/Collections and cash handling skills desirable.
  • Articulate written and verbal communications skills.
  • Focus upon Customer Service and deliverables.
  • Significant attention to detail.
  • Insurance/medical billing background
Benefits
  • Health, Dental, Vision, Life and Disability Insurance
  • 401K w/employer match
  • HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash handlingaccount level transactionsaccount level updatesbusiness to business supportinsurance billingmedical billing
Soft skills
organizational skillscommunication skillsattention to detailcustomer serviceability to work under deadlinesability to multitaskpositive attitude