Starling Bank

Product Director – Client Solutions

Starling Bank

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Job Level

Lead

About the role

  • Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform.
  • Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
  • Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation
  • Stay abreast of current product developments and innovations globally and apply to the North American market
  • Help to grow our North American Client Solutions team
  • You will be joining a fast growing team that works globally, and you should expect international travel.
  • As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’.
  • Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation.
  • We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.
  • Client Discovery & Delivery:
  • Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market
  • Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements
  • Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client
  • Business Development:
  • Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA
  • Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.
  • Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.

Requirements

  • You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience)
  • You have experience in the U.S. banking sector and development of solutions for the market
  • You can rapidly understand client problems and present solutions in a structured and informative manner
  • You are excited by the potential for Engine’s technology to transform banking in the U.S. and Canada
  • Your skills
  • You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
  • You can apply a structured approach to complex or ambiguous problems
  • You have a technical aptitude and curiosity
  • You are self-motivated and are able to work in a highly autonomous environment
  • You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions
  • You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
  • You are flexible in your approach to delivery. Our teams tend to be hands on and work in an Agile way, without being wedded to any particular methodology
Benefits
  • Medical, Dental, and Vision insurance plan options
  • 401(k) with company match of 100% of the first 4%
  • Company-paid Long-Term Disability, and Life and AD&D insurance
  • Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more
  • 20 days annual vacation PTO and 11 Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product developmentclient solutionsbusiness developmentmarket analysissolution presentationAgile methodologycompliancecontract negotiationworkshop facilitationstrategic planning
Soft skills
relationship buildingcommunicationproblem solvingcuriosityself-motivationadaptabilityinquisitivenessautonomypresentation skillscollaboration