IT Support

• Provide technical support to internal staff via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and other devices.
• Manage user accounts and permissions.
• Assist with software installations and updates.
• Lead IT onboarding for new hires (device provisioning, account setup, access/permissions, required tools, and day-one readiness).
• Lead IT offboarding for departing employees (access removal, account deactivation, device recovery/returns, and equipment reassignment).
• Maintain inventory of IT equipment and software licenses.
• Document support tickets and resolutions.
• Assist other departments with tasks related to the Help Desk.
• Provide guidance to employees on phishing awareness, safe email practices, and incident response protocols.
• Implement and maintain company-wide policies and procedures.

Help Desk Lead

Arquitecto Empresarial de Software – Sector Financiero/Bancario