Customer Success Manager
SRT Marine Systems plc
full-time
Posted on:
Location Type: Hybrid
Location: Bristol • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes
- Analyse clients’ operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness
- Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment
- Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence
- Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams
- Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation
- Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates
Requirements
- Bilingual, English & Arabic
- Desirable: worked on behalf of a business delivering IT support to external customers within civil defence
- Strong interpersonal and communication abilities
- Quick learner with the ability to understand new concepts and products rapidly
- Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments
- Professional, discreet, and customer-focused demeanour
- Demonstrated curiosity with excellent problem-solving skills.
Benefits
- Excellent pay
- Long term career development opportunities
- Benefits package that includes private medical care
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system managementIT supportproduct managementtrainingoptimisationworkflow analysissystem integrationdocumentation
Soft skills
interpersonal skillscommunication skillsproblem-solving skillscustomer-focusedquick learnerprofessional demeanordiscretioncuriosity