Product Adoption Specialist

• Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes
• Analyse clients’ operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness
• Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment
• Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence
• Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams
• Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation
• Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates

Customer Systems Adoption Manager

Adoption Manager

Technology Adoption Specialist

AI Adoption Specialist

AI Adoption Specialist

AI Adoption Specialist