Manager

• Own the relationship with Sprout Customers post-sale
• End to end project delivery for enterprise customer engagements in LATAM
• Act as the single point of contact for customer stakeholders
• Develop and execute Success Plans that map product value to measurable business outcomes
• Drive adoption, change management and ROI realisation
• Manage risks and escalations proactively
• Ensure positive NPS score with your customers and work in coordination with Account Execs
• Identify expansion and up-sell opportunities
• Create and localise processes
• Create/localise customer-facing collateral, onboarding templates, and training in Spanish and Portuguese
• Be an active voice of the customer.

Engagement Manager

Channel Business Manager

Gerente