Forward-Deployed AI Engineer

Sprinklr

full-time

Posted on: 9/18/2025

Origin: • 🇺🇸 United States • California, Massachusetts, New York

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💰 $161,000 - $269,000 per year

Mid-LevelSenior

AirflowCloudPythonRay

About the role

Build and deploy LLM-powered solutions (agents, RAG pipelines, tools integration) directly with enterprise customers.
Collaborate with cross-functional teams including Product Managers, Solutions Architects, and Customer Success to understand client requirements and deliver tailored AI solutions.
Iterate quickly on customer-facing use cases, incorporating feedback loops to improve model and system performance.
Support customers in implementation, fine-tuning, and integration of LLMs in production environments.
Share insights from deployments with core engineering and product teams to influence roadmap and feature prioritization.
Serve as a technical point of contact during deployments and early adoption phases and capture feedback from real-world usage.
Occasionally travel to customer sites or participate in virtual workshops and implementation sessions.
Implement and optimize agentic AI systems using LLMs and tool orchestration frameworks; conduct prompt engineering, performance evaluation, and fine-tuning.

3+ years of experience in ML, NLP, or software engineering, with recent exposure to LLMs and agentic workflows.
Strong programming skills in Python and relevant libraries (Transformers, LangChain, FastAPI, etc.).
Experience with cloud infrastructure and deploying ML models in real-world settings.
Familiarity with vector databases, retrieval systems, and prompt engineering best practices.
Ability to work directly with customers and translate business problems into AI solutions.
Occasional travel to customer sites for implementation and workshops.
Nice-to-have: prior forward-deployed/customer-facing/consulting engineering experience; exposure to compliance and enterprise deployment constraints (PII, data governance); background in MLOps, data pipelines, orchestration tools (Ray, Airflow, etc.).