Support Engineer

• The role is fully remote, but the candidate must be based in India.
• Troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide root cause analysis for technical issues when requested.
• Assist with creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders to enhance the overall customer experience.
• Deliver quality support for VMware solutions including NSX, DFW, and vSphere.

VMware Support Engineer – NSX

Technical Support Specialist – L2

Support Engineer III

Senior Technical Support Representative

Senior Manager, Technical Support

Senior Technical Support Engineer – Focused Services, Cortex XSIAM