Customer Support

• Answer inbound calls courteously and professionally while building a positive rapport with current and potential Speedway Motors customers.
• Use computer software efficiently and accurately as the primary tool for entering customer orders.
• Navigate Speedway Motors websites to answer basic product fitment, technical specification, and availability questions.
• Upsell and cross-sell products and services to customers over the phone as necessary.
• Transfer advanced customer technical product question calls, post-purchase order calls, and escalate customer calls to agents in the CX Auto Tech and CX Support chapters when appropriate.
• Occasionally make outbound follow-up telephone calls to Speedway Motors customers.
• Use Microsoft Outlook and Teams daily to interact with co-workers and leadership as well as Speedway Motors customers.
• Create service tickets related to external customer needs and internal order fulfillment processes.
• Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.
• Maintain regular and reliable attendance.
• Perform all other duties as assigned or needed.

Customer Experience Agent I

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative