Sowelo Consulting sp. z o.o. sp. k.

Customer Success Manager

Sowelo Consulting sp. z o.o. sp. k.

full-time

Posted on:

Location Type: Hybrid

Location: Belfast • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

About the role

  • Develop a deep understanding of customers' business models, build lasting relationships, and serve as a trusted adviser to ensure successful, long-term partnerships
  • Create tailored account plans outlining critical success factors, performance metrics, targets, and recommendations to address customers' strategic goals and business challenges within the retail and supply chain space
  • Efficiently and effectively deliver specialized advisory and recovery services (e.g., revenue recovery support), ensuring high customer satisfaction, retention, and long-term value realization
  • Monitor overall account performance, keep complex projects on track, and implement structured programs to drive platform adoption, especially for low-usage accounts
  • Identify and execute opportunities to increase contract value by expanding service scopes, cross-selling other retail solutions, or integrating new services
  • Maintain accurate forecasts of expansion revenue and renewal pipelines, reporting confidently to leadership on progress against targets
  • Build strong relationships with key decision-makers across customer finance, operations, and supply chain teams to champion and drive the adoption of new solutions and services

Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • 2+ years of dedicated Customer Success Management (CSM) experience or 3 years of professional business experience in a client-facing role (e.g., Sales or Account Management)
  • Direct experience within a SaaS environment or experience managing clients utilizing complex SaaS platforms
  • Proven ability to build strong, executive-level relationships, including conducting business reviews with C-level and SVP-level executives
  • Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful, empathetic approach to addressing customer pain points
  • Comfortable working in a fast-paced environment, with strong active listening skills and the agility to quickly assess and address changing priorities
Benefits
  • You will be working with a supportive and enabled team that provides a lot of training opportunities
  • You will be working with the flexible team with a great team culture
  • You will join the company that combines innovation with corporate social responsibility
  • Being a part of a global brand that is evolving in customer-centric projects
  • You will have the opportunity to work hybrid

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Success ManagementSaaSaccount planningrevenue recoveryperformance metricscontract value expansionproject managementforecastingbusiness reviews
Soft skills
relationship buildingcommunicationpresentationorganizationtime managementactive listeningempathyadaptability
Certifications
Bachelor’s degree