Senior Administrator, IT
Southwire Company
full-time
Posted on:
Location Type: Office
Location: Carrollton • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Observes system performance and user issues to provide technical support for computer applications and hardware.
- Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution.
- Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems.
- Administers the day-to-day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions.
- Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network-related problems.
- Keeps detailed records of issues reported, solutions implemented, and system performance to identify recurring problems or potential improvements.
- Answers IT/OT-related inquiries from employees, providing clear and effective guidance on software, hardware, and network-related issues.
- Maintains IT/OT equipment, ensuring that all devices, including computers, printers, and network systems, are functioning properly and efficiently.
- Monitors the performance of the organization’s IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively.
- Communicates technical information to both technical and non-technical stakeholders, ensuring clarity and understanding of the issues and solutions.
- Observes patterns in recurring IT/OT issues and recommends adjustments to improve systems or processes to prevent future disruptions.
- Coordinates with external vendors or third-party service providers to manage equipment repairs, software updates, and system improvements.
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- Minimum Education Level: High School Diploma
- Years of Experience: 5-7 Years
- Minimum Education Level: Associate’s Degree
- Licenses/Certificates: CompTIA A+, Microsoft Certified Professional
- Years of Experience: 8-11 Years
- A combination of education and experience may be considered for certain roles.
Benefits
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave & More
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingsystem performance monitoringnetwork diagnosticshardware maintenancesoftware solutionsissue resolutionIT/OT supportdocumentationproblem identification
Soft skills
communicationproblem-solvinginterpersonal skillsorganizational skillsattention to detailcustomer servicecollaborationadaptabilityclarity in guidanceproactive approach
Certifications
CompTIA A+Microsoft Certified Professional