Customer Success Consultant
Southern Glazer's Wine & Spirits
full-time
Posted on:
Location Type: Office
Location: Miramar • Florida • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers’ needs and expectations
- Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
- Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
- Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
- Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
- Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
- Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
- Responsible for complex problem-solving with a positive and professional demeanor
- Ensure timely and accurate output of all work
- Report to work daily, work your full shift and adhere to Southern Glazer’s Time and Attendance Policy
- Must be flexible and able to work any hours that the call center is open. Shifts may change. May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
Requirements
- High School Diploma/GED and 1- year of Customer Service experience in a business environment or equivalent combination of education and experience.
- Must be proficient in Microsoft Office, including Outlook, Word, and Excel
- Accurate data-entry skills
- Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
- On occasion, must be flexible to adjust shift schedule to accommodate business needs
- Must be at least 21 years of age
Benefits
- comprehensive medical and prescription drug coverage
- dental and vision plans
- tax-saving Flexible Spending Accounts
- disability coverage
- life insurance plans
- 401(k) plan
- tuition assistance
- wellness program
- parental leave
- vacation accrual
- paid sick leave
- more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata entryorder management
Soft skills
problem-solvingcommunicationflexibilitytime managementrelationship building
Certifications
High School DiplomaGED