Manager

• Lead, coach, and develop a geographically distributed team of Implementation Scientists across NORAM, ensuring consistent execution, best-in-class onboarding support & technical training throughout customer-defined NGS workflows, including effective coordination of wet-lab and bioinformatics aspects
• Partner with technical and Sales colleagues to understand customer requirements, shape implementation strategy, and support creation of robust Statements of Work (SOWs) and serve as the primary implementation point of contact for key internal stakeholders
• Own the prioritization and allocation of MaxCare projects in NORAM, aligning resources to business impact, revenue potential, and strategic importance
• Project manage the most complex or high-profile MaxCare Programs, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Champion continuous improvement and process adaptation for the NORAM market, ensuring our methodologies remain scalable, efficient, and aligned with local customer and business needs
• Foster customer satisfaction and successful transition to routine use through first routine run, overseeing ongoing application training and acting as an escalation point for complex situations

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