Customer Success Manager

• Plan, segment, optimize, maintain and measure direct marketing campaigns with a focus on converting existing customers.
• Activate, engage and retain customers throughout the customer journey.
• Implement and execute campaigns within the CRM platform.
• Create reports and share insights and learnings with relevant teams.
• Manage metrics and integrate data across CRM, Analytics, Marketing and Sales.
• Monitor and optimize KPIs on a daily and monthly basis.
• Propose new features, ideas and process improvements.
• Execute small-scale projects to drive internal optimizations.
• Coordinate digital performance initiatives (lead generation and relationship nurturing flows).
• Use tools such as Power BI, RD Station and Dynamics.

CRM, Digital Coordinator

Estágio em Excelência Comercial – Gerenciamento do Ritmo Cardíaco, CRM