Account Manager
Sonova Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Maintain and support existing accounts in assigned open territories, ensuring continuity of service and consistent product utilization
- Provide training—virtual or in-person—on product fittings, fine-tuning, software, and clinical best practices
- Partner closely with Inside Sales, Trainers, Regional Directors, and Key Account Managers to align on business needs and maintain territory objectives
- Build and sustain strong customer relationships through active communication, needs analysis, and solution-oriented support
- Ensure all customer interactions, trainings, and follow-ups are accurately documented in Salesforce and compliant with internal processes
- Maintain sales performance across assigned accounts, meeting activity expectations and supporting funnel progression until territories are backfilled
- Represent the brand at regional or national events as needed while completing administrative tasks such as expense reporting and compliance documentation
Requirements
- Bachelor’s degree required; Master’s or AuD preferred
- Strong knowledge of hearing-instrument technology, fittings, and clinical practices with experience supporting patients independently
- Excellent communication and virtual engagement skills, with the ability to build rapport and maintain strong customer relationships
- Highly organized, accountable, and action-oriented, with the ability to manage multiple accounts across varied regions
- Comfortable collaborating cross-functionally within Sales, Training, Inside Sales, and Marketing teams
- Proficiency with CRM systems (Salesforce preferred) and Microsoft Office; able to document interactions with accuracy and consistency
- Prior experience in hearing healthcare or business consulting, and experience fitting Phonak technology, preferred but not required
Benefits
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hearing-instrument technologyproduct fittingsclinical practicesCRM systemsSalesforceMicrosoft Officeneeds analysissolution-oriented supportsales performancefunnel progression
Soft skills
communication skillsvirtual engagement skillsrelationship buildingorganizational skillsaccountabilityaction-orientedcollaborationcustomer supporttrainingdocumentation
Certifications
Bachelor’s degreeMaster’s degreeAuD