Support Engineer

• Provide advanced technical support for issues that cannot be resolved by N1 and N2 support.
• Collaborate with hardware and software vendors to resolve critical incidents.
• Centralized management of devices and operating systems in physical and virtual environments.
• Monitor, manage and update all devices in the environment: laptops, desktops, handheld scanners/data collectors, tablets, smartphones and videoconferencing equipment.
• Enforce security and compliance policies and take corrective actions when necessary.
• Validation and documentation of software and hardware.
• Participate in software audits when requested.
• Create images for new hardware and regularly update existing images across the device fleet.
• Administer SCCM and Intune for workstations and mobile devices.
• Administer the Patch Manager tool.
• Apply Microsoft and third-party software patches and handle vulnerability remediation.
• Classify environment criticality for updates and deployments.
• Maintain endpoint security solutions and intrusion detection systems, keeping them up to date against threats.
• Perform regular security audits to identify and mitigate vulnerabilities.
• Support Information Security demands (Antivirus, Firewalls, Encryption and others).
• Create technical informational materials as updates and needs arise.
• Generate reports on environment activities, incidents, update status and deployments.
• Perform queries and reports using SQL.

Technical Support Technician

Technical Support Analyst

Support Technician