Support Engineer

• Providing technical support to customers via various channels including email and live chat
• Building out intuitive support flows to direct customers to the right support documentation
• Troubleshooting and diagnosing complex technical issues related to our software products, escalating to developers when necessary and keeping the customer informed
• Acting as a subject matter expert on our software products, providing guidance and assistance to customers and internal teams
• Helping to maintain, update and improve our FAQs and Knowledge base with the latest product updates
• Supporting data uploads and configuration exercises for our US customers
• Responding to customer questions and requests during their system UAT period, pre launch
• Delivering customer training sessions

Technical Customer Support Engineer

Technical Support Engineer

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate