Solvay

Customer Services Representative

Solvay

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Salary

💰 R$78,400 - R$98,000 per year

Job Level

JuniorMid-Level

About the role

  • Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience.
  • Order Processing in cooperation with Account Managers, our production sites and the Logistics Department.
  • Tactical coordination with production plants and demand planners in order to efficiently deliver customers.
  • Collaborating with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
  • Monitoring of deliveries and payment behavior in coordination with our Credit team and settlement of the billing process.
  • Identifying opportunities for process improvements to enhance the overall customer experience.

Requirements

  • Relevant education degree or equivalent qualification in International Business, International Trade, Foreign Trade, or a related field.
  • Minimum of 2 years of experience in direct customer service, supply chain, or operations.
  • Customer Relationship Management skills.
  • Order-to-Cash process understanding.
  • CRM software experience (e.g., Salesforce, SAP CRM) preferred.
  • English and Spanish fluency are required. Any additional language is a plus.
Benefits
  • Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
  • Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
  • Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceorder processingsupply chainoperationscustomer relationship managementorder-to-cash processCRM software
Soft skills
problem resolutioncommunicationcollaborationtactical coordinationempathy