Sales Operations Specialist
Solenis
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $69,000 - $115,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDCTableau
About the role
- Own tasks from initiation to completion, ensuring accountability and follow-through.
- Serve as a liaison between sales, customer service and supply chain to track customer order deliveries and backorders.
- Handle escalated customer inquiries and resolve conflicts, including managing escalations and angry customers with empathy and professionalism.
- Coordinate and project-manage large customer roll-outs by ensuring that products and materials arrive at new sites on time.
- Retrieve and manage data from various systems and sources to support reporting, analysis, and decision-making.
- Provide assistance to sales on AR collection activities and rebate inquiries.
- Accurately enter all product details and data into external distributor portals.
- Maintain RFP/RFQ content repository and collaborate with internal resources (i.e., Regulatory, Product Management, etc.) to assist in RFP/RFQ completion.
- Assist in organizing and tracking customer training sessions and product launches.
- Maintain distributor policy manual and track annual renewals of Diversey programs.
- Assist sellers in ordering labels and samples.
- Respond to distributor inquiries for existing or customer-specific price quotes.
- Complete the set-up process for new distributors, and field questions from companies interested in becoming distributors.
- Provide general sales support to distributor channel partners and Diversey sellers.
- Participate in team meetings and contribute to continuous improvement initiatives.
Requirements
- Preferred Bachelor's degree with 2+ years in a sales operations or customer support role.
- Excellent written and verbal communication skills.
- Proven customer-facing experience with a strong ability to manage difficult conversations and resolve conflicts.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- High attention to detail and accuracy.
- Demonstrate problem-solving capabilities and analytical thinking.
- Ability to take ownership and drive tasks to completion.
- Proficiency in Microsoft Excel and other business software.
- Working knowledge of SAP, Salesforce (SFDC), and Tableau.
- A collaborative team player with a positive attitude and willingness to learn.
- Experience in a sales operations or customer support role.
- Familiarity with sales performance metrics and reporting.
Benefits
- Comprehensive benefits package including medical, dental and vision, available from day one
- 401(k) with matching
- Learning and development opportunities
- Robust company culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementreportinganalysiscustomer supportsales operationsproblem-solvinganalytical thinkingmultitaskingattention to detailconflict resolution
Soft skills
communicationorganizational skillsownershipcollaborationempathyprofessionalismpositive attitudewillingness to learnaccountabilityteam player
Certifications
Bachelor's degree