Support Engineer

• Lead and coordinate incident response, including triage, impact assessment, and collaboration with engineering teams
• Deliver clear and detailed RCA reports following service restoration
• Design and improve testing approaches, streamline processes, create reporting mechanisms, and automate repetitive tasks
• Develop, maintain, and enhance operational runbooks, SOPs, and knowledge base articles
• Provision and configure Azure resources across multiple environments
• Implement and maintain monitoring, logging, and alerting tools; ensure Azure infrastructure meets availability, performance, and reliability standards
• Assist with deployments, patching, and disaster recovery procedures

Senior Cloud Support Engineer

Technical Support Engineer – 6pm - 2am

Junior Cloud Support Engineer

L2 Technical Support Engineer

Technical Support Engineer