Support Engineer

• Incident management, including triage, impact assessment, and coordination with engineering teams to resolve issues.
• Support the preparation of RCA reports after service restoration.
• Help design and improve processes, reporting, and automation for repetitive tasks.
• Maintain and update operational runbooks, SOPs, and knowledge base articles.
• Assist with provisioning and configuring Azure resources across multiple environments.
• Help implement and maintain monitoring, logging, and alerting tools to ensure system reliability.
• Participate in deployments, patching, and disaster recovery activities under guidance.

Junior Cloud Support Engineer

Technical Support Engineer – 6pm - 2am

Senior Cloud Support Engineer

L2 Technical Support Engineer

Technical Support Engineer