Softermii

Data Scientist

Softermii

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

NumpyPandasPythonScikit-LearnSQL

About the role

  • Build and maintain ML models for ticket classification, routing, and support automation.
  • Develop intelligent systems for knowledge retrieval, response generation, and predictive analytics.
  • Automate data workflows and create reliable, scalable ML pipelines from data preprocessing to deployment.
  • Monitor model performance, detect drift, and ensure ongoing accuracy and stability of AI systems.
  • Partner with Product, Support, and Engineering teams to integrate ML solutions into helpdesk workflows.
  • Own AI/ML projects end-to-end: from defining the problem to production deployment and iteration.
  • Share knowledge, conduct code reviews, and promote best practices across the team.

Requirements

  • 4+ years of experience in Data Science or ML, with a track record of delivering production models.
  • Experience with LLMs and prompt engineering, text classification, and machine learning fundamentals.
  • Advanced programming skills in Python (pandas, numpy, scikit-learn, CatBoost/XGBoost), writing clean and maintainable code.
  • Excellent SQL skills, confident with relational databases and query optimization.
  • Experience deploying, monitoring, and maintaining ML models in production environments.
  • Strong problem-solving mindset, able to translate business requirements into ML solutions.
  • Clear communicator who can explain complex models and systems to both technical and non-technical stakeholders.
  • Experience with APIs;
  • English level (written & verbal) - Upper-intermediate.
Benefits
  • We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
  • You will have enough independence to make decisions that can affect not only the project but also the work of the company.
  • We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
  • Do you like learning something new in your profession or want to improve your English? If you join us in a full-time role, we’ll be happy to cover 50% of the cost of our internal English courses, as well as external professional courses, webinars, conferences.
  • Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
  • Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
  • And what if you want to relax? If you join us full-time, we provide 21 paid vacation days. We also have 11 paid days off for Public Holidays.
  • What if you're feeling bad? For the full-time collaboration, you can take 5 paid sick leave days per year.
  • Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front.
  • And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
machine learningdata sciencePythonpandasnumpyscikit-learnCatBoostXGBoostSQLAPIs
Soft skills
problem-solvingcommunicationcollaborationknowledge sharingcode review