Senior Customer Success Manager
Socure
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $145,000 per year
Job Level
Senior
About the role
- Be the strategic partner and trusted advisor for enterprise customers
- Lead joint success planning to align customer goals with solutions
- Manage customer engagement and foster advocacy
- Own the holistic view of account health to mitigate churn
- Mentor junior teammates and channel customer feedback into product innovation
Requirements
- Experience in enterprise customer success management
- Ability to build trusted relationships with executives
- Strong organizational and leadership skills
- Ability to analyze customer health data and provide insights
- Experience in change management and benchmarking
- Excellent communication and advocacy skills
- Familiarity with data-driven business reviews
Benefits
- Offers Equity
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementdata analysischange managementbenchmarking
Soft skills
relationship buildingorganizational skillsleadership skillscommunication skillsadvocacy skills