Community Manager

• Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members.
• Partner with Customer Education leadership to execute on the community vision and roadmap.
• Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust.
• Facilitate daily discussions, answer questions, and keep conversations active and valuable.
• Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more).
• Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources.
• Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members.
• Plan and host community-driven events—webinars, office hours, AMAs, networking meetups, and more.
• Gather insights, feedback, and trends from community discussions and share them with internal teams.
• Contribute to community analytics and reporting—tracking engagement, growth, and satisfaction.

Community Manager

Associate Marketing Manager, Social and Community