Product Operations

• Help coordinate product launch activities by organizing meetings, tracking next steps, and keeping teams aligned on timelines and priorities.
• Maintain go-to-market (GTM) calendars so teams across Product, Marketing, Sales, and Customer Success can easily see what’s coming next.
• Draft and share release notes for new features or updates, making sure information is accurate, easy to understand, and shared with the right audiences.
• Help organize and update product documentation (like shared knowledge bases) so teams always have access to current, well-structured information.
• Work with Product Managers to keep documentation processes consistent and easy to follow.
• Support internal knowledge systems (like Guru) by updating articles, answering questions, and helping teams find the information they need quickly.
• Turn product updates into clear, helpful materials that explain what’s changing and why it matters for customer-facing teams.
• Assist with creating and updating training materials and internal documentation so everyone stays in sync with product developments.
• Work with Enablement and Customer Success to review or draft customer-facing articles and guides, helping ensure what we share externally matches our internal knowledge.
• Be flexible and open to taking on new responsibilities or projects as business needs evolve.

Product Operations Specialist

Product Operations Manager