Support Engineer

• Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
• Demonstrate good problem-solving skills and be process-oriented
• Utilize the Snowflake environment, connectors, 3rd party partners for software, and tools to investigate issues
• Document known solutions to the internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer-submitted requests and partner with Engineering towards a resolution.
• Proactively identify recommendations and lead global initiatives to improve product quality, customer experience, and team efficiency.
• Provide support coverage during holidays and weekends based on business needs

Staff Cloud Support Engineer, SQL

Technical Support Engineer II

Senior Cloud Support Engineer, US Public Sector – 1st Shift

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