Operations

• Provide real-time channel operations support to partner and sales managers to unblock, structure and process deals quickly and accurately
• Serve as the first point of contact for channel deal desk and quote-to-cash related inquiries
• Review deal documentation for compliance with policies, commercial terms and partner programs
• Partner across functionally with Sales Ops, Desk Deal, Legal, Finance and RevOps to ensure smooth deal execution and bookings
• Monitor deal throughput, identify bottlenecks and recommend solutions for immediate business impact
• Support internal and external compliance and audit reviews for channel businesses
• Develop and document standard operating procedures (SOPs) that clarify deal processes and partner workflows
• Create process maps and visual flows to improve visibility and consistency across teams
• Collaborate with systems and IT stakeholders to enhance CRM/PRM/CPQ and contracting tools to support Channel GTM motions
• Identify automation opportunities that reduce manual efforts and improve speed to bookings
• Balance daily deal execution with strategic improvement initiatives that modernize operations that lead to scaling the business

Channel Operations Manager

Sales & Operations Associate

Fraud Operations Analyst

Sales Ops Analyst

Operations – Automation Specialist