Support Engineer

• Provide technical support to commercial and public sector customers
• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners
• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues
• Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer-submitted requests
• Partner with engineering teams in prioritizing and resolving customer requests
• Participate in incident management and on-call rotation

Senior Cloud Support Engineer, US Public Sector – 1st Shift

Staff Cloud Support Engineer, SQL

Technical Support Engineer II

Technical Support Agent, T2