Manager

• Own, manage and communicate the operational relationship with assigned clients
• Effectively transition from Services sales to project delivery through handover
• Have a focus on details and operational rigor
• Ability to manage many parallel projects and contribute to sales cycles
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
• Lead internal and client meetings with thorough documentation and rigorous follow-up
• Manage client and project documentation, communications, meetings and required meeting follow-ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and Snowflake
• Work with key stakeholders to implement and document

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