Senior ServiceNow SPM Developer
Citizant
ITSMJavaScriptServiceNowSOAP
Senior ServiceNow Security Operations Engineer
SNHU's Global Education Movement
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $91,388 - $146,247 per year
Job Level
Senior
Tech Stack
ITSMJavaScriptServiceNowSOAP
About the role
- Architect and lead the development of ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) features to ensure enterprise-grade functionality, understanding of SNHU's security policies, and adherence to platform architecture standards.
- Provide advanced daily administration and operational support of the Security Operations modules within ServiceNow, including support for integrations, workflows, and configuration updates.
- Be a primary contact for SNHU-specific customizations within the VR and SecOps modules.
- Responsibilities include ongoing assessment of customizations during quarterly patches and platform upgrades, verifying their continued relevance and ensuring understanding of SNHU's evolving security operations processes.
- Troubleshoot and resolve complex technical issues involving performance, data quality, platform stability, workflow logic, and integration functionality.
- Lead custom development and scripting using ServiceNow best practices, including the creation and maintenance of business rules, client scripts, UI policies/actions, ACLs, notifications, and scheduled jobs to support Security Operations functionality.
- Design and implement secure and scalable integrations between ServiceNow and other enterprise systems, including security tools and infrastructure platforms.
- Integration methods include REST/SOAP APIs, MID Servers, SSO, LDAP, FTPS, and other secure protocols.
- Coordinate testing and troubleshooting activities with third-party vendors and managed service providers.
Requirements
- 4+ years of ServiceNow administration and development experience
- 5+ years of experience working with ITSM frameworks and understanding of ITIL-aligned processes
- Relevant certifications such as ITIL Foundation, ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA)
- Experience supporting and configuring Security Incident Response and Vulnerability Response modules
- Experience with JavaScript, Flow Designer, and other platform scripting tools and Agile or DevOps delivery models
- Experience building secure and ServiceNow integrations using REST, SOAP, MID servers, and authentication protocols
- Proficient in building dashboards, reports, and Service level agreement metrics in ServiceNow
- Experience with ServiceNow GRC or Security Orchestration, Automation, and Response (SOAR) capabilities
Benefits
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow administrationServiceNow developmentJavaScriptFlow DesignerREST APIsSOAP APIsMID ServersAgileDevOpsSecurity Incident Response
Certifications
ITIL FoundationServiceNow Certified Application DeveloperServiceNow Certified System Administrator
